Help Center

All of us here at Dyer's thank you for your service and the service of your family members to our country! We truly appreciate the sacrifices made to protect our freedom and the great outdoors we all love to explore. We apologize, but we do not offer any discounts or promotions at this time. Instead, we strive to keep our prices low on our website and offer either Free Shipping (on marked items only) or a small flat rate shipping fee of just $9.98. Whether you're out camping, road-tripping, or just enjoying the RV lifestyle, we're here to support your adventures with quality products and affordable prices. Thank you for your support and understanding!

You will only pay sales tax if your order is being shipped to Arizona or California. If your order is shipping to any other state, you will not be charged sales tax. Please note that tax laws may change, and we will update our website accordingly to reflect any changes.

When you place an order with Dyer's RV, we verify that you have sufficient funds and place a hold on those funds. Your credit card is charged only after your order is processed, and the funds are then transferred from your account to ours. If your order includes a Special Order item or an item that is on backorder, we will charge your card immediately. This ensures that your order is processed as soon as possible, allowing the item to ship out as soon as it becomes available.

Generally no, however you can contact us and request a quote. An item won't be considered volume purchasing unless you are purchasing over 20 of that item.

It is perfectly safe to order over Dyer's RV Supplies website. Dyer's RV Supplies uses Secure Socket Layer encryption to insure the safety of your information and credit card numbers. Dyer's RV does not store your credit card information! When you place an order, the information is sent directly to the payment processor over the Secure Socket Layer. It never gets stored on our systems. Hence, sometimes we will have to ask for your credit card information again because of this policy.

We do not accept fax orders. You can order over the phone. We encourage you to use our website though, as it is more convenient for you to be able to place the order any time of day over our website. If you would like to place an order over the internet but just are not confident you can do it, call us at 623-266-3022 and a service representative will be more then happy to walk you through it. Just don't like ordering online? No problem, we are more then happy to take phone orders just call: 1-623-266-3022

We accept Visa, Master Card, American Express, Discover and Paypal. You can also send a money order however, this will delay your order. If you wish to send a money order, add the items you wish to purchase to the cart, then print a paper copy of the cart, it will have your total including shipping. Enclose a copy of the cart and include the money order for the total and mail it to:   Customer Service 4122 W Innovative Dr Suite 105 Phoenix AZ, 85086

Dyer's RV stocks MOST items which will ship within 1-3 business days as long as it is in stock. Our website does show what is in stock in our warehouses. For items that are in stock, the large majority of the orders ship within 1 business day but again can take up to 3 business days depending on how busy the warehouse is. Items marked special order will usually have a listed lead time on the product page.

We offer free shipping on a select number of products on our website, which are clearly marked as "Free Shipping". All other items fall under our Flat Rate Shipping promotion. Your entire order ships for $9.98. Please note that the Free Shipping and/or Flat Rate Shipping promotion does not apply to certain states and/or provinces. Additional charges are required for Hawaii, Alaska, and US territories.

Your order will be shipped using one of the following carriers: United Parcel Service (UPS), Federal Express (FedEx), United States Postal Service (USPS), or an LTL freight company. Products shipped via LTL freight are marked as "LTL Freight" on our website. Dyer's RV reserves the right to select the carrier that ensures the fastest and safest delivery of your order. If you have specific delivery requirements or cannot receive packages from a particular carrier at your address, please contact us directly. Provide your complete shipping address and all Item Numbers (Item #’s) from your order so we can assist you with the shipping method.

Anywhere in the continental United States. Hawaii, Alaska, US territories need to contact customer service to get a shipping quote.

At this time we only ship to the continental United States, Hawaii, Alaska, and some US territories. 

Dyer's RV stocks MOST items which will ship within 1-3 business days as long as it is in stock. Our website does show what is in stock in our warehouses. For items that are in stock, the large majority of the orders ship within 1 business day but again can take up to 3 business days depending on how busy the warehouse is. Items marked special order will usually have a listed lead time on the product page.

To check your order status, simply log in to your account. If you did not use an account when placing your order, you can still check your order status by using our Guest Order Lookup page:Guest Order Lookup Once your order ships, you will receive an email with tracking information. Be sure to check your inbox and spam/junk folder to ensure you don’t miss it. For any other questions or updates, please contact us directly. We’re here to help!

Once your order has been placed, it cannot be changed. Additionally, once your order has been processed, it cannot be canceled. We strive to process orders quickly to ensure fast shipping and customer satisfaction, so please carefully review your shipping, billing, and payment details, as well as the items you are ordering, before completing your purchase. For more information on returns and exchanges, please see our Return Policy.

Please read our Return Policy.

If your package arrives damaged, please inspect the items immediately or as soon as possible after delivery. If You Are Present During Delivery: If an item arrives damaged, refuse the shipment (do not accept it from the driver) and contact Dyers immediately. If You Are Not Present During Delivery:  Inspect the items at as soon as possible. Take photos of the packaging and the damaged product. A picture is worth 1000 words and is extremely helpful in resolving your issue promptly. Contact us using one of these methods:  PREFERRED: Reply to your order confirmation email with pictures attached and describe the issue. This is the easiest method and automatically sends us all your order information.  Use the contact us form and attach photos using the paper clip icon. Don't forget to include your order number and describe the issue. You have 15 days from the delivery date to notify Dyers of any damage that occurred during transit. Contact us promptly to resolve the issue...

We do not stock it at this time and its currently on backorder with Dometic until end of July 2025.

There is no lookup available to determine compatibility, so you will need to compare the dimensions and images on the site with your existing vent cover. The dimensions for the Dometic Polar White Vent Mate Old Style Refrigerator Vent Cover are: Overall size: 27-1/4" L x 11-1/2" W x 3" D Mounting holes center-to-center: 21-7/8" L x 4-1/4" W Make sure your existing vent cover matches these dimensions to ensure a proper fit.

Yes, the 14" x 14" measurement refers to the rough opening size in your travel trailer’s roof. This is the size of the hole when the vent and garnish or trim are removed. If you measure with the garnish and trim still in place, the opening will be slightly smaller in each direction. The 14" x 14" square opening is a standard size in the RV industry, so as long as your measurement is close to 14" x 14", this fan should fit your 2019 Lance 2465 travel trailer.

To know for sure, you'll need the Dometic Refrigerator Product ID number since the model alone isn't specific enough. This ID number typically starts with 921 and can be found on the data tag, which is most likely located under the vent cover on the back of the refrigerator. I did check a few random variations of the Dometic RM2611 model, and they were all no longer available. Please verify your product ID to ensure compatibility.

Based on the parts breakdown of your Furrion Water Heater, we are not seeing the Heat Exchanger listed, which may indicate that it is not a replaceable part. To confirm this, we recommend reaching out to Furrion (Lippert) directly at 432-547-7378. Their support team can advise you on whether the Heat Exchanger can be replaced and provide you with the correct part number if available. Once you have the part number, send it to us, and we will be happy to check our stock and pricing for you!

It is 3.5" total.

Yes, this product is compatible with the Coleman Mach 15 Cool Only air conditioning unit. It is a manual-controlled, non-ducted ceiling assembly designed specifically for A/C units without ducting.

Yes, 3309364.028 is the correct replacement shroud for your Dometic model 57915.751.

It comes as a single grill. If you require two grills, then you would purchase quantity two.